Privacy policy

Last Updated: September 9, 2026

IronEntryStudio (“IronEntryStudio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit ironentrystudio.com, purchase or inquire about our products, request a quote, communicate with us, or otherwise interact with our website, online store, products, and related services (collectively, the “Services”).

Our online store is powered by Shopify. Shopify and other service providers may process personal information on our behalf to help operate our website, process payments, prevent fraud, fulfill orders, communicate with customers, and provide other business services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with IronEntryStudio, we may collect the following categories of personal information.

Contact Information

We may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Business or company name, where applicable

Order and Transaction Information

When you place an order, request a quote, make a payment, or otherwise conduct a transaction with us, we may collect:

• Products ordered
• Order number
• Purchase amount
• Payment status
• Billing information
• Shipping and delivery information
• Order history
• Refund and cancellation information
• Payment method type
• Transaction identifiers

Complete payment card information is generally processed directly by Shopify and/or supported payment processors.

IronEntryStudio does not generally receive or store complete credit or debit card numbers.

Custom Order Information

Because IronEntryStudio specializes in custom and made-to-order iron doors, we may collect information necessary to design, manufacture, coordinate, and fulfill a custom order, including:

• Door measurements
• Rough opening measurements
• Jamb dimensions
• Wall thickness
• Door swing
• Door configuration
• Finish selections
• Color selections
• Glass selections
• Handle and hardware selections
• Sidelight and transom specifications
• Drawings
• Photographs
• Project details
• Installation-related information
• Other specifications provided or approved by the customer

Communications

When you contact us, we may collect the information you provide through:

• Email
• Contact forms
• Quote requests
• Telephone calls
• Customer service communications
• Order-related communications
• Other correspondence

This may include the contents of your message and any photographs, drawings, measurements, files, or other information you provide.

Account Information

If account functionality is available and you create an account, we may collect:

• Account name
• Email address
• Account preferences
• Login-related information
• Order history
• Other account information

Website and Device Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Products viewed
• Links clicked
• Approximate location
• Date and time of visits
• Session information
• Cookie identifiers
• Device identifiers
• Shopping and checkout activity

We may use cookies, pixels, tags, SDKs, and similar technologies for these purposes.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from several sources.

Information You Provide Directly

We collect information when you:

• Place an order
• Request a quote
• Contact customer service
• Complete a form
• Subscribe to marketing communications
• Submit measurements or specifications
• Approve drawings
• Request a return, refund, or cancellation
• Submit photographs or project information
• Create an account
• Otherwise communicate with us

Information Collected Automatically

We may collect information automatically through:

• Cookies
• Pixels
• Analytics technologies
• Server logs
• Shopify technologies
• Advertising technologies
• Similar tracking tools

Information From Service Providers and Business Partners

We may receive information from companies that help us operate our business, including:

• Shopify
• Payment processors
• Freight and shipping providers
• Fraud-prevention providers
• Analytics providers
• Advertising platforms
• Customer service providers
• Email and communication providers
• Other service providers

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including the following.

To Provide Products and Services

We may use personal information to:

• Process orders
• Provide quotes
• Confirm custom specifications
• Prepare drawings
• Coordinate production
• Process payments
• Arrange freight delivery
• Provide order updates
• Provide customer support
• Handle returns, refunds, replacements, and cancellations
• Respond to questions and requests

To Manage Custom Orders

We may use measurements, drawings, photographs, selected options, and project information to:

• Review order feasibility
• Confirm specifications
• Prepare or revise drawings
• Manufacture custom products
• Coordinate production
• Resolve order-related issues

To Process Payments and Prevent Fraud

We and our service providers may use information to:

• Authorize payments
• Verify billing information
• Detect suspicious transactions
• Prevent fraud
• Protect our customers and business

To Improve Our Website and Services

We may use information to:

• Understand website usage
• Analyze customer behavior
• Improve navigation
• Improve product information
• Improve website performance
• Develop new features or services
• Diagnose technical problems

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails
• Provide product updates
• Send information about new designs or services
• Measure advertising effectiveness
• Show or help deliver relevant advertising
• Understand customer interest in our products

You may opt out of marketing emails at any time by using the unsubscribe link included in the message.

Legal, Security, and Compliance Purposes

We may use personal information to:

• Comply with applicable laws
• Respond to lawful requests
• Enforce our policies and agreements
• Protect against fraud or abuse
• Protect our legal rights
• Resolve disputes
• Maintain business records
• Protect the security of our Services

4. SHOPIFY

Our store is hosted and powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to offer our products and Services online.

As part of providing these services, Shopify may collect and process personal information relating to visitors and customers.

Shopify may process information such as:

• Device information
• Browsing activity
• Order information
• Customer information
• Payment-related information
• Fraud-prevention information

Shopify processes personal information according to its own privacy practices and applicable law.

Purchases made through IronEntryStudio remain transactions between you and IronEntryStudio.

5. PAYMENT PROCESSING

Payments made through our website may be processed by Shopify and/or other supported third-party payment providers.

These payment providers may collect information necessary to process transactions, including:

• Cardholder name
• Billing address
• Payment card details
• Transaction information
• Fraud-prevention information

IronEntryStudio does not generally receive or store complete payment card numbers.

Payment providers process payment information according to their own privacy and security practices.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember preferences
• Maintain shopping cart functionality
• Support checkout
• Understand website traffic
• Analyze website performance
• Prevent fraud
• Measure advertising performance
• Support marketing and advertising

Some cookies are necessary for the website to function.

Others may be used for analytics, personalization, or advertising.

Depending on your location and applicable law, you may be able to manage certain cookie preferences through available website controls or your browser settings.

Blocking certain cookies may affect website functionality.

7. ANALYTICS

We may use analytics providers to understand how visitors use our website.

Analytics providers may collect information such as:

• IP address
• Device type
• Browser
• Pages viewed
• Referring pages
• Session activity
• Approximate geographic location
• Interaction with website features

We use this information to improve our website, understand customer interest, and evaluate website performance.

8. ADVERTISING

We may work with advertising platforms and service providers to advertise IronEntryStudio and measure advertising performance.

Depending on the tools we use, these providers may receive information about:

• Website visits
• Product views
• Advertising interactions
• Device or browser information
• Purchases or other conversion events

This information may be collected through cookies, pixels, tags, and similar technologies.

Where required by applicable law, advertising or tracking technologies will be used subject to applicable consent or opt-out requirements.

9. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

Shopify

We disclose or make information available to Shopify to operate our ecommerce store.

Payment Providers

Payment-related information may be provided to payment processors to authorize and complete transactions.

Shipping and Freight Providers

We may provide information such as:

• Customer name
• Shipping address
• Telephone number
• Delivery instructions
• Order-related information

to freight carriers, logistics companies, warehouses, or delivery providers where necessary to deliver an order.

Production and Service Providers

Where necessary to manufacture or fulfill a custom order, information may be shared with service providers involved in:

• Product manufacturing
• Custom fabrication
• Quality control
• Logistics
• Order coordination
• Technical support

We limit information shared to what is reasonably necessary for the relevant service.

Business Service Providers

We may use third parties for services such as:

• Website hosting
• Customer service
• Email
• Communications
• Analytics
• Advertising
• Fraud prevention
• IT support
• Data storage
• Accounting
• Legal services

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to court orders or lawful government requests
• Enforce our agreements
• Investigate fraud
• Protect customers
• Protect IronEntryStudio
• Protect the rights, property, or safety of others

Business Transactions

If IronEntryStudio is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. SALE OR SHARING OF PERSONAL INFORMATION

IronEntryStudio does not sell personal information for money in the traditional sense.

However, some privacy laws define certain disclosures involving advertising cookies or similar technologies as “selling,” “sharing,” or “targeted advertising.”

Depending on the advertising and analytics technologies used on our website and your location, certain information may be processed or disclosed for advertising purposes.

Where required by applicable law, you may have the right to opt out of such processing.

If applicable, privacy preference controls made available on our website may be used to submit an opt-out request.

11. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from IronEntryStudio, we may send you information about:

• Products
• New designs
• Promotions
• Company news
• Custom-order services
• Other relevant updates

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing, we may still send non-promotional communications relating to:

• Orders
• Payments
• Production
• Shipping
• Customer support
• Returns
• Refunds
• Security
• Legal notices

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for purposes including:

• Providing Services
• Completing orders
• Maintaining transaction records
• Handling warranties or claims
• Customer support
• Fraud prevention
• Accounting and tax requirements
• Legal compliance
• Resolving disputes
• Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

13. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no electronic transmission, online system, or method of storage can be guaranteed to be completely secure.

You should use care when providing information online and protect passwords and account credentials from unauthorized access.

14. INTERNATIONAL DATA PROCESSING

IronEntryStudio and our service providers may process information in locations outside the state, province, or country where you live.

For example, Shopify and other service providers may operate infrastructure or engage service providers in multiple jurisdictions.

Where required by applicable law, appropriate safeguards may be used for cross-border data transfers.

15. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

16. YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy law may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request information about how personal information is used or disclosed
• Receive certain personal information in a portable format
• Opt out of certain advertising-related processing
• Withdraw consent where processing is based on consent
• Appeal certain privacy-related decisions where applicable

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing certain requests.

17. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the law and circumstances, these may include the right to:

• Know what categories of personal information we collect
• Know the sources from which personal information is collected
• Know the purposes for which personal information is used
• Know categories of third parties to whom information is disclosed
• Request access to specific pieces of personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Receive equal service and pricing when exercising privacy rights

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Categories of Personal Information

Depending on your interactions with us, we may collect categories such as:

• Identifiers
• Customer records information
• Commercial information
• Internet or electronic activity
• Approximate geolocation information
• Audio, electronic, or visual information where provided
• Professional or business information where relevant
• Inferences derived from interaction with our Services

We do not intentionally collect sensitive personal information beyond what is reasonably necessary to provide our Services, process transactions, prevent fraud, or comply with applicable law.

18. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit a privacy request, contact us at:

support@ironentrystudio.com

Please include enough information for us to understand and process your request.

We may ask you to verify your identity before completing a request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you.

19. DO NOT SELL OR SHARE / TARGETED ADVERTISING REQUESTS

If applicable privacy law gives you the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through any privacy controls made available on our website or by contacting us.

We may also recognize certain legally required browser-based privacy preference signals where applicable.

20. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

IronEntryStudio does not control the privacy practices, security, content, or services of independent third parties.

We encourage you to review the privacy policies of any third-party website you visit.

21. USER-GENERATED CONTENT

If you submit reviews, photographs, project images, testimonials, comments, or other content for publication, information included in that content may become publicly visible.

Please do not submit personal information that you do not want publicly disclosed.

Use of submitted content may also be governed by our Terms of Service.

22. FRAUD PREVENTION AND SECURITY

We may use personal information to detect, investigate, and prevent:

• Fraud
• Unauthorized transactions
• Account misuse
• Payment abuse
• Identity-related misuse
• Security threats
• Other illegal or harmful activity

This may involve sharing relevant information with payment processors, fraud-prevention providers, Shopify, financial institutions, or law enforcement where reasonably necessary and permitted by law.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our Services
• Technology
• Privacy practices
• Service providers
• Applicable laws and regulations

The updated version will be posted on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice of material changes.

24. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

IronEntryStudio
15427 E Nelson Ave
La Puente, CA 91744
support@ironentrystudio.com
+1 562-323-9362